Privacy Policy

When you place an order we collect your name, email address, phone number, and any pickup notes you choose to add. Payment is handled entirely by Stripe — card details are sent directly to Stripe and never reach our servers or storage.

If you sign up for drop alerts, we store whichever of the two you give us — an email address, a phone number, or both — and nothing else.

If you text our number, we store the message you send along with your phone number, so that we can read it and reply. A short preview is also emailed to us so a message does not sit unanswered.

Your details are used to prepare and hand over your order: to identify you at pickup, to email your confirmation and receipt, and to text you on pickup day.

We also email drop announcements — the next pop-up, and when orders open — but only to addresses that asked for them: the alerts form on our homepage, or the separate “email me when the next drop opens” box at checkout, which is optional and unchecked by default. Every one of those emails carries an unsubscribe link, and unsubscribing stops them for good. If you have ordered from us before without ever being asked, we may send you one email asking whether you want them; ignore it and that is the end of it.

We do not sell your information, and we do not share it for anyone else's advertising.

By providing your phone number at checkout you agree to receive text messages about that order. There are two: one confirming you have been checked in, and one when your food is ready. That is all — we do not send marketing texts to numbers collected at checkout.

Message frequency varies by order. Message and data rates may apply. Reply STOP to any message to opt out, after which you will stop receiving texts. You can reply to our texts — replies reach our team and we answer them during service. For anything urgent, please speak to us at the counter.

Drop alerts are separate and optional. You only receive them if you enter your number in the alerts form on our homepage; they announce upcoming pop-ups, come from the same number as your order texts, and STOP works the same way.

We use a small number of service providers to run the site, and they only receive what they need to do their job:

• Stripe — processes payment and holds your card details.
• Supabase — stores order records.
• Resend — delivers your confirmation email and any drop announcement you asked for, and emails us a preview of any text you send us.
• Twilio — delivers the order text messages and carries any text you send back to us.
• Vercel — hosts the site and reports anonymous traffic statistics.
• Sentry — reports technical errors so we can fix them.

Order records are kept so we have a history of sales and can help if a question comes up later. Text conversations are kept so we can follow up on them. Ask us to delete your details or your messages and we will, except where we are required to keep a record of a completed sale.

Questions about your information, or want it removed? Email kangskuisine@gmail.com or text (833) 700-4153.